Privacy Policy

Last updated: 11 July 2025

This Privacy Policy explains how torvela ("we", "us", or "our") collects, uses, stores, and protects information about you when you access or use our website at torvela.online and any related services, workshops, or platforms we operate (collectively, the "Service"). By using the Service, you acknowledge that you have read and understood this policy.

1. Who We Are

torvela operates a technical education platform providing hands-on workshops and learning resources focused on software development, mathematics, and system architecture for social casino game development. Our registered address is Studio 11, Canal Warehouse, Leicester Row, Coventry CV1 4LH, United Kingdom. You may contact us at any time using the details at the end of this document.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you voluntarily submit when interacting with the Service. This includes:

Name and contact details such as email address and phone number when registering or enquiring
Account credentials including username and password when creating a profile
Payment information submitted when purchasing access to workshops or materials
Communications and messages you send to us via contact forms or email
Workshop submissions, code exercises, and assessments you complete within the platform

2.2 Information Collected Automatically

When you access the Service, certain technical information is collected automatically through standard web technologies:

IP address and approximate geographic location derived from it
Browser type, version, and operating system
Pages visited, time spent on pages, and navigation paths
Referring URLs and search terms used to reach the Service
Device identifiers and screen resolution
Session timestamps and interaction logs

2.3 Information from Third Parties

We may receive information about you from third-party services integrated with the platform, including payment processors, authentication providers, and analytics tools. Information received in this way is handled in accordance with this policy and the terms of those third-party services.

3. How We Use Your Information

We use the information we collect for the following purposes:

To create and manage your account and provide access to the Service
To process payments and fulfil purchases of workshops or digital content
To deliver workshop content, track progress, and issue completion records
To respond to your enquiries, support requests, and feedback
To send transactional communications such as booking confirmations and account notices
To send marketing and promotional communications where you have given consent or where permitted by applicable law
To monitor, analyse, and improve the performance and content of the Service
To detect, investigate, and prevent fraudulent, unauthorised, or illegal activity
To comply with legal obligations and enforce our Terms of Service

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

Contract performance: processing necessary to deliver the Service you have requested or purchased
Legitimate interests: processing necessary for our reasonable business interests, such as improving the platform, preventing fraud, and communicating with users, provided those interests are not overridden by your rights
Consent: where you have given clear, specific consent, such as for optional marketing communications
Legal obligation: processing required to comply with applicable laws and regulations

5. Cookies and Tracking Technologies

5.1 What We Use

The Service uses cookies and similar tracking technologies to operate correctly and to understand how visitors use the platform. These include:

Essential cookies: required for core functions such as authentication, session management, and security
Functional cookies: used to remember your preferences and personalise your experience
Analytics cookies: used to collect aggregated statistical data about usage patterns
Marketing cookies: used to measure the effectiveness of promotional campaigns, applied only with your consent

5.2 Managing Cookies

You may manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may limit the functionality of the Service. Where consent is required before placing non-essential cookies, we will ask for it before doing so.

6. Sharing Your Information

We do not sell your personal data. We may share your information with the following categories of recipients where necessary:

Service providers: third parties who assist us in operating the Service, including hosting providers, payment processors, email delivery services, and analytics platforms, under contractual data processing agreements
Professional advisers: lawyers, accountants, and auditors where required for legitimate business purposes
Regulatory and legal authorities: where we are required to disclose information by law, court order, or to protect the rights, safety, or property of torvela, its users, or the public
Business transfers: in connection with a merger, acquisition, or sale of assets, in which case we will ensure the receiving party honours the terms of this policy

All third parties with whom we share personal data are required to handle it securely and in accordance with applicable data protection law.

7. International Data Transfers

Some of our service providers may be located in countries outside your own. Where personal data is transferred internationally, we take appropriate steps to ensure an equivalent level of protection is applied, including the use of standard contractual clauses or other recognised transfer mechanisms.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required by law. The criteria we use to determine retention periods include:

The duration of your active account or relationship with the Service
Our legal obligations to retain records for tax, financial, or regulatory purposes
The period during which claims or disputes may reasonably arise

When data is no longer required, it is securely deleted or anonymised.

9. Your Rights

Depending on your location and applicable law, you may have the following rights regarding your personal data:

Access: the right to request a copy of the personal data we hold about you
Rectification: the right to request correction of inaccurate or incomplete data
Erasure: the right to request deletion of your data where it is no longer necessary or where you withdraw consent
Restriction: the right to request that we limit the processing of your data in certain circumstances
Portability: the right to receive your data in a structured, commonly used, machine-readable format
Objection: the right to object to processing based on legitimate interests or for direct marketing purposes
Withdrawal of consent: where processing is based on consent, the right to withdraw it at any time without affecting the lawfulness of prior processing

To exercise any of these rights, please contact us using the details provided in the final section of this policy. We will respond within a reasonable timeframe and no later than required by applicable law. We may need to verify your identity before processing certain requests.

10. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures are reviewed and updated regularly in line with industry practice. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

If you believe your account has been compromised or you have identified a security concern, please contact us immediately at contact@torvela.online.

11. Children's Privacy

The Service is not directed at children under the age of 16, and we do not knowingly collect personal data from anyone under that age. If we become aware that we have collected personal data from a child without appropriate consent, we will take steps to delete it promptly. If you believe a child has provided us with personal data, please contact us.

12. Links to Third-Party Websites

The Service may contain links to external websites and resources not operated by us. This policy does not apply to those third-party sites. We have no control over their content or privacy practices and encourage you to review the privacy policies of any external sites you visit.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or through a notice on the Service. Your continued use of the Service after any changes take effect constitutes your acceptance of the revised policy.

We encourage you to review this page periodically to stay informed about how we handle your information.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please contact us through any of the following:

Method	Details
Email	contact@torvela.online
Phone	+44 1902 755254
Post	torvela, Studio 11, Canal Warehouse, Leicester Row, Coventry CV1 4LH, United Kingdom